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IT Systems and Organization

Module name (EN):
Name of module in study programme. It should be precise and clear.
IT Systems and Organization
Degree programme:
Study Programme with validity of corresponding study regulations containing this module.
Aviation Business (Basic), Bachelor, ASPO 01.10.2015
Module code: ABBG51
Hours per semester week / Teaching method:
The count of hours per week is a combination of lecture (V for German Vorlesung), exercise (U for Übung), practice (P) oder project (PA). For example a course of the form 2V+2U has 2 hours of lecture and 2 hours of exercise per week.
4VU (4 hours per week)
ECTS credits:
European Credit Transfer System. Points for successful completion of a course. Each ECTS point represents a workload of 30 hours.
Semester: 6
Mandatory course: no
Language of instruction:
Written exam (120 minutes) and term paper

[updated 01.10.2020]
Exam recurrence:
The information regarding exam recurrence is found within the exam policy of the study programme (ASPO).
Applicability / Curricular relevance:
All study programs (with year of the version of study regulations) containing the course.

ABBG51 Aviation Business (Basic), Bachelor, ASPO 01.10.2015 , semester 6, optional course
ABBG51 Aviation Business (Basic), Bachelor, ASPO 01.10.2018 , semester 6, optional course
Workload of student for successfully completing the course. Each ECTS credit represents 30 working hours. These are the combined effort of face-to-face time, post-processing the subject of the lecture, exercises and preparation for the exam.

The total workload is distributed on the semester (01.04.-30.09. during the summer term, 01.10.-31.03. during the winter term).
60 class hours (= 45 clock hours) over a 15-week period.
The total student study time is 150 hours (equivalent to 5 ECTS credits).
There are therefore 105 hours available for class preparation and follow-up work and exam preparation.
Recommended prerequisites (modules):
ABBG31 Structure and Functions of the Global Air Transportation Business

[updated 23.11.2015]
Recommended as prerequisite for:
Module coordinator:
Prof. Dr. Joachim Klein
Prof. Dr. Joachim Klein (lecture)
Oliver Fourman, M.Sc. (exercise)

[updated 23.11.2015]
Learning outcomes:
After successfully completing this module, students will be able to name and describe IT architecture models and information systems. They will be able to outline selected basic principles of the Internet and to name and illustrate current developments and the expansion of the World Wide Web (WWW).
Students will be able to describe the basics of cloud computing and associate the advantages of this technology with its applications in the air transport industry.
They will b familiar with the operational IT systems and applications (functions and processes) of an airline and be able to use them. Students will be familiar with the functionality of commercially available software systems and will be able to assign IT applications to the functional areas of an airline. They will be familiar with the IT organization of an airline and learn how to use the Information Technology Infrastructure Library (ITIL) method. Finally, students will have learned to develop a database for airline ticketing as part of a practical exercise and link the basic knowledge with an application in aviation practice.

[updated 01.10.2020]
Module content:
1.        Basics
1.1.        IT architecture models and information systems
1.2.        Internet (basics, dissemination, future developments)
1.3.        Cloud computing (basics and applications)
1.4.        IT trends in the air transport industry
1.5.        Cloud computing in the air transport industry
2.        IT systems and applications
2.1.        Network planning systems
2.2.        Marketing, sales & distribution systems
2.3.        Passenger management systems
2.4.        Flight operations systems
2.5.        MRO systems
2.6.        Enterprise systems
2.7.        Other systems
3.        IT organization
3.1.        IT service management (ITSM)
3.2.        Standardization through the Information Technology Infrastructure Library (ITIL)
3.3.        Examples of IT organizations
4.        Practical exercises: Design and implementation of a database for airline ticketing

[updated 01.10.2020]
Teaching methods/Media:
Lecture, discussions, practicals exercises, group work

[updated 01.10.2020]
Recommended or required reading:
- Schönbächler, M., Pfister, C. (2011): IT-Architektur: Grundlagen, Konzepte und Umsetzung, MV-Verlag, Münster,
- Schneider, G., Evans, J. (2010): New Perspectives on the Internet: Comprehensive, Cengage Learning, Boston,
- SITA (2014): The Airline IT Trends Survey,
- SITA(2014): Passenger IT Trends Survey,
- SITA (2014): Baggage Report 2014,
- Doganis, R. (2006): The Airline Business, Routledge,
- LH Systems (2014),,
- Office of Government Commerce (2010): Introduction to the ITIL Service Lifecycle, The Stationery Office, Norwich,
- Bernard, P. (2014): IT Service Management Based on ITIL® 2011 Edition, Van Haren Publishing, Zaltbommeln,

[updated 01.10.2020]
[Sat Apr 13 08:14:10 CEST 2024, CKEY=aiux, BKEY=avg2, CID=ABBG51, LANGUAGE=en, DATE=13.04.2024]