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Business Process and Quality Management

Module name (EN):
Name of module in study programme. It should be precise and clear.
Business Process and Quality Management
Degree programme:
Study Programme with validity of corresponding study regulations containing this module.
Management Sciences, Master, ASPO 01.10.2018
Module code: DFMM-MASCM-130
Hours per semester week / Teaching method:
The count of hours per week is a combination of lecture (V for German Vorlesung), exercise (U for Übung), practice (P) oder project (PA). For example a course of the form 2V+2U has 2 hours of lecture and 2 hours of exercise per week.
4V (4 hours per week)
ECTS credits:
European Credit Transfer System. Points for successful completion of a course. Each ECTS point represents a workload of 30 hours.
Semester: 1
Mandatory course: no
Language of instruction:
Written exam (120 minutes / can be repeated semesterly)

[updated 13.09.2018]
Applicability / Curricular relevance:
All study programs (with year of the version of study regulations) containing the course.

DFMM-MASCM-130 Management Sciences, Master, ASPO 01.10.2018 , semester 1, optional course
MASCM-130 (P420-0335, P620-0125) Supply Chain Management, Master, ASPO 01.04.2016 , semester 1, mandatory course
MASCM-130 (P420-0335, P620-0125) Supply Chain Management, Master, ASPO 01.04.2017 , semester 1, mandatory course
Workload of student for successfully completing the course. Each ECTS credit represents 30 working hours. These are the combined effort of face-to-face time, post-processing the subject of the lecture, exercises and preparation for the exam.

The total workload is distributed on the semester (01.04.-30.09. during the summer term, 01.10.-31.03. during the winter term).
60 class hours (= 45 clock hours) over a 15-week period.
The total student study time is 180 hours (equivalent to 6 ECTS credits).
There are therefore 135 hours available for class preparation and follow-up work and exam preparation.
Recommended prerequisites (modules):
Recommended as prerequisite for:
Module coordinator:
Prof. Dr. Thomas Korne
Lecturer: Prof. Dr. Thomas Korne

[updated 17.08.2020]
Learning outcomes:
Process Management:
After successfully completing this module, students will be able to:
_ analyze, design and optimize business processes,
_ develop specific competencies for controlling and optimizing business processes
_ implement common techniques (e.g. IT-supported BPM/BPR tools such as Visio and ARIS, as well as modeling methods) to introduce and improve business process management,
_ develop process concepts for the introduction of a company-specific business process management system,
_ identify, model and improve process methods and tools for specific functions and industries,
_ recognize and set process goals,
_ check and monitor the achievement of goals,
_ implement process controlling and promote the integration of business process management and quality management into an integrated management system.
Quality Management:
After successfully completing this module, students will be able to:
_ assess the importance of quality as a competitive and cost factor,
_ explain the basic concepts of QM and the underlying standards (in particular ISO 9000 ff; TS 16949.),
_ implement a basic QMS and identify core and support processes based on real company examples and design them according to quality standards,
_ apply current techniques and instruments for efficient process documentation (e.g. Visio, ARIS,...),
_ implement an auditing process,
_ perpare internal and external audits,
_ create professional interfaces to environmental management and occupational safety management systems and develop integrated management systems,
_ analyze the various requirements of different industries (automotive industry, food industry, pharmaceutical industry) and the resulting industry-specific standards (food -> HACCP systems, BRC, IFS, EUROGAP, pharmacy -> GMP, GLP),
_ discuss quality-related management methods such as EFQM and Six Sigma,
_ explain quantitatively-oriented quality tools such as Pareto analysis, control charts, FMEA, QFD, etc. and apply them appropriately.
Process Management:

[updated 13.09.2018]
Module content:
1. Basics of business processes (business and technical)
2. Basics of business process management
3. Enterprise modeling
4. Business process modeling
5. Implementation with BPR tools
6. Introduction and optimization
Quality Management:
1. Basics
2. Basic standards (ISO 9000, TS 16949)
3. Structure of a QMS
4. Q process design and documentation
5. Auditing and auditing techniques
6. Integrated management systems
7. Industry-specific QMS
8. Further developments (EFQM, SIX SIGMA)
9. Quality tools (Pareto, control charts, FMEA, QFD)

[updated 13.09.2018]
Teaching methods/Media:
Lecture with integrated exercises/case studies (partly on PC) using written documents; projector presentations, blackboard

[updated 13.09.2018]
Recommended or required reading:
Process Management:
T. Füermann, C. Dammasch (2008): Prozessmanagement, 3. Auflage. Verlag C. Hanser
Jochem/Mertins/Knothe (2010): Prozessmanagement, Symposion Publishing
Koch/Zeiler (2010): Geschäftsprozessmanagement, WITEC Verlag
Komus (2011): BPM Best Practice, Springer Verlag
Knuppertz/Feddern (2011): Prozessorientierte Unternehmensführung, Verlag Schaeffer-Poeschl
Schmelzer/Sesselmann (2010): Geschäftsprozessmanagement in der Praxis, Verlag C. Hanser
Schwab (2011): Geschäftsprozessmanagement mit Visio, Viflow und MS Project, Verlag C. Hanser
Seidelmeier (2010): Prozessmodellierung mit ARIS, 3. Auflage, Verlag Vieweg und Teubner
Slama/Nelius (2011): Enterprise BPM, Verlag dpunkt
Quality Management:
Brüggemann/Bremer (2012): Grundlagen Qualitätsmanagement, Verlag Vieweg und Teubner
Brunner/Wagner (2010): Qualitätsmanagement, 5. Auflage,; Verlag C. Hanser
Kamiske (2012): Handbuch QM Methoden, Verlag C. Hanser
Schmidt/Pfeifer (2010): Qualitätsmanagement, 4. Auflage, Verlag C. Hanser
Timischl (2012): Qualitätssicherung, 4. Auflage, Verlag C. Hanser
Zollondz (2011): Grundlagen Qualitätsmanagement, 3. Auflage, Verlag Oldenbourg

[updated 13.09.2018]
[Mon Jul 22 09:47:02 CEST 2024, CKEY=sbpaqma, BKEY=dms3, CID=DFMM-MASCM-130, LANGUAGE=en, DATE=22.07.2024]