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Management in the Health Sector III

Module name (EN): Management in the Health Sector III
Degree programme: Health care management, Bachelor, ASPO 01.10.2018
Module code: BAME18-12
SAP-Submodule-No.: P311-0037, P311-0038
Hours per semester week / Teaching method: 6S (6 hours per week, accumulated)
ECTS credits: 6
Semester: 3
Duration: 2 semester
Mandatory course: yes
Language of instruction:
Exam achievement: Written and oral term papers

[updated 01.10.2020]
Applicability / Curricular relevance:
BAME18-12 (P311-0037, P311-0038) Health care management, Bachelor, ASPO 01.10.2018, semester 3, mandatory course
90 class hours (= 67.5 clock hours) over a 15-week period.
The total student study time is 180 hours (equivalent to 6 ECTS credits).
There are therefore 112.5 hours available for class preparation and follow-up work and exam preparation.
Recommended prerequisites (modules):
Recommended as prerequisite for:
BAME18-15 Study Project
BAME18-17 Practical Training Phase

[updated 17.08.2017]
Module coordinator:
Prof. Dr. Petra Riemer-Hommel
Prof. Dr. Iris Burkholder
Prof. Dr. Johannes Gräske
Prof. Dr. Petra Riemer-Hommel
Prof. Dr. Dagmar Renaud

[updated 22.08.2017]
Learning outcomes:
Project Management:
The basis of the course is the pedagogical-didactical concept of problem-oriented learning (PoL). After successfully completing this course, students will be familiar with the process and structure of project management in order develop and implement planning, team building or change processes effectively and in target-oriented manner. Using examples, they will practice how processes of a project are started, planned, controlled and completed in their entirety.
Communication and Conflict Management:
After successfully completing this submodule, students will be familiar with the theoretical foundations and models of human communication. They will understand communication behavior and possible sources of disturbances in communication. They will have acquired communication and conversation techniques that make communication more efficient and will thus, be able to avoid or solve conflicts. The theory will be accompanied by practical exercises. Students will be able to metacommunicate and reflect upon their own communication behavior.

[updated 01.10.2020]
Module content:
Project Management:
1. Introduction: What is a project?
_        General project flow, project types
2. The project definition
_        Determining objectives, defining objectives, operationalizing objectives
3. Project planning
_        Planning project parameters
_        Planning the quality dimension
_        Creating project specifications
_        Time dimensions, structure plans
_        Calculating costs, milestones
4. Project management
_        Controling work processes, feedback, team cooperation, interim reports
5. Project completion
_        Successfully completing a project, evaluation, delivering results
Communication and Conflict Management:
_        General communication model
_        Characteristics of communication
_        Communication theories:
o        The Shannon-Weaver model of communication
o        Constructivist communication theories (social constructivism, Watzlawick et al.)
o        Client-centered approach according to Rogers
o        Applied communication model according to Schulz von Thun
_        Efficient vs. inefficient communication
_        Basic attitudes in conducting a conversation
_        Techniques for conducting a conversation
_        Conversation models
o        Assessment interview
o        Discussing absenteeism
o        Conflict discussions

[updated 01.10.2020]
Teaching methods/Media:
Print and electronic media, slides, practical exercises in group work and role playing

[updated 01.10.2020]
Recommended or required reading:
Project Management:
_        Litke HD, Kunow I, Schulz-Wimmer (2013). Projektmanagement. Freiburg: Haufe Verlag.
_        Reichert  T (2009). Projektmanagement. Die häufigsten Fehler, die wichtigsten Erfolgsfaktoren. Freiburg: Haufe Verlag.
_        Schmidt S (2011). Anpacken. Projektmanagement in den Gesund-heitsberufen. Heidelberg: Springer Verlag.
_        Wolf C, Genz HO (2004). Projektmanagement _ Eine Einführung. Ratgeber Gesundheitsmanagement. Berufsgenossenschaft für Ge-sundheitsdienst und Wohlfahrtspflege. (Zugriff: 23.11.2015)
_        Wytrzens HK (2013). Projektmanagement _ der erfolgreiche Einstieg. Facultas- Verlag: Wien
Communication and Conflict Management:
_        Ant M, Nimmerfroh M-C, Reinhard C (2014). Effiziente Kommunika-tion. Wiesbaden: Springer
_        Elzer M, Sciborski C  (Hg) (2007). Kommunikative Kompetenzen in der Pflege. Bern: Hans Huber
_        Jonas K, Stroebe W, Hewstone MRC (Hg) (2007). Sozialpsycholo-gie. 5. Aufl. Heidelberg: Springer
_        Rosner S (2012). Gelingende Kommunikation _ revisited. Ein Leitfa-den für partnerorientierte Gesprächsführung, wertschöpfende Ver-handlungsführung und lösungsfokussierte Konfliktbearbeitung. In: S. Rosner S (Hg) Systemische Organisationsberatung und Aktionsforschung. Bd. 3. München: Rainer Hamp
_        Scharlau C, Rossié M (o.J.). Gesprächstechniken. Freiburg: Haufe [E-Book, Download vom 08.07.2014,]
_        Schulz von Thun F (1994). Miteinander reden. Bd. 1: Störungen und Klärungen. Allgemeine Psychologie der Kommunikation. Hamburg: Rowohlt
_        Schulz von Thun F (1993). Miteinander reden. Bd. 2: Stile, Werte und Persönlichkeitsentwicklung. Differentielle Psychologie der Kommunikation. Hamburg: Rowohlt
_        Von Kanitz A (o.J.). Gesprächstechniken. 3. Aufl. Freiburg: Haufe. [E-Book, Download vom 08.07.2014,]
_        Watzlawick P, Beavin G, Jackson DD (1969). Menschliche Kommu-nikation. Formen, Störungen, Paradoxien. Bern: Hans Huber
_        Wingchen J (2009). Kommunikation und Gesprächsführung für Pfle-geberufe. Hannover: Brigitte Kunz
Additional literature will be announced in the course.

[updated 01.10.2020]
[Mon Aug  8 16:35:03 CEST 2022, CKEY=mmihgic, BKEY=me3, CID=BAME18-12, LANGUAGE=en, DATE=08.08.2022]